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Admin – Service Portal

Monitor newly developed Service Portal of CDE Asia Limited. The incumbent is expected to keep track of plant performance, escalate immediately to respective person in case of any emergency. Generate Quarterly MIS reports through the system and send it to our clients.

Closing Date: 30/06/2021

JOB TITLE: Admin – Service Portal

LocationBangalore

Salary (CTC): As per industry Standards

Job Description: Monitor newly developed Service Portal of CDE Asia Limited. The incumbent is expected to keep track of plant performance, Escalate immediately to respective person in case of any emergency. Generate Quarterly MIS reports through the system and send it to our clients. 

Roles and Responsibilities:

  • Daily monitoring of plant health
  • Generation of Quarterly MIS reports
  • Develop healthy relationship with existing clients (Especially AMC Clients)
  • Keep track of complaints received in the portal
  • Escalate complaints whenever necessary to ensure maximum customer satisfaction

Closing Date:

Desirable criteria may be used for shortlisting. The Company reserves the right to enhance criteria at the shortlisting stage. We are an equal opportunities employer

Person Specification:

Criteria

Essential

Desirable

Qualification/ Attainments
  • Degree in Engineering or some Computer application course
  • Post-graduation will be a plus
 
Relevant Experience
  • NA
  • Experience in using CRM / ERP Software
Special Aptitudes
  • Good interpersonal skills and articulate in communication
  • Keeping abreast with developments in digital media
  • Comfortable with IT systems
  • Ability to understand and analyze data to identify variations
  • Network with marketing agency / digital media personnel

Disposition

  • Consumer / customer-centricity
  • Innovative / creative bent of mind
  • Self-starter – create own work agenda
 
  • Confidence to work with top management

Circumstances

  • Travel might be needed

 

 

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