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After Sales & Service

What is CustomCare?

  • CDE is committed to providing a world-class after sales service through our dedicated CustomCare team. This ensures maximum plant efficiency, providing maximum profitability. 
  • CustomCare is a service afforded to all CDE customers, once the equipment has been sold, to ensure efficiency levels are maintained and final product specifications are not compromised.
  • Where a CustomCare programme is in place, CDE equipment is proven to achieve +95% plant availability.
  • CDE has a dedicated in-house team of service engineers who are proficient in the commissioning and ongoing maintenance of all CDE equipment.
  • CDE is committed to reducing the carbon footprint and protecting the environment in which they operate. Health & safety is at the forefront of all plant operations.

Find out more

Parts

We provide detailed Recommended Parts Lists (RPL) for all system installations. The RPL provides the customer with all the individual parts of their processing system and acts as an on-going point of reference when contacting the CustomCare Team for order and delivery of parts.

CDE CORE

A suite of smart technology tools that allow CDE customers to have greater control over their plant. This innovative range helps customers to increase plant efficiency and lower operating costs.

AssetCare

AssetCare from CDE is a support package that enables our customers to get the best return on investment from their equipment.

Preventative Maintenance Inspection (PMI)

Through expert knowledge and regular service visits, we can analyse the condition of your plant and identify areas of improvement. We can then use our report findings to order the required parts and schedule timely maintenance

Download the CustomCare brochure

Customer Care Brochure
 Download
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